You will receive a confirmation email with the service date and estimated arrival time, typically within 1-2 weeks after booking. Some appointments may have an arrival window before the cleaning starts.

Yes, they bring their own tools and cleaning products. If you have specific products you'd like them to use, you can leave them out. Cleaners also use different cloths for various areas and disinfect tools between jobs.

Cleaners require parking. If parking is limited, please inform us in advance about any available spots or nearby public parking. If parking is over 100m away, additional charges may apply. If no parking is secured within 20 minutes, a cancellation fee may be charged.

No, you don’t have to be home. You can stay, leave after letting the cleaner in, or provide access via a key or lockbox. Cleaners often work best in an empty space.

You can reach us between 7 AM – 7 PM via phone. For SMS, or email 24/7 we are available.

If you’re unhappy with the service, email us with details and photos of the issue. Under our 200% satisfaction guarantee, we will aim to redo the job within 2-4 days or offer a suitable discount.

Yes, you can modify your booking through the confirmation email. If changes don’t affect the cleaner’s schedule, they will proceed as requested. If adjustments create scheduling conflicts, we will work with you to find a solution.

Yes, cleaners can keep your key under strict security measures. Keys are labeled only with a first name and last initial—no personal details. A key safe is also a good option for access if your regular cleaner is unavailable.

We try to assign a regular cleaner for recurring services. However, in cases of leave or emergencies, a replacement may be assigned. For appointments every 3-4 weeks, a consistent cleaner cannot be guaranteed.

No, we only provide interior window cleaning. Exterior window cleaning is not included in our services.

Small or light furniture may be moved for cleaning, but heavy items like beds and couches will not be shifted to avoid floor damage. If you move furniture yourself, we can clean those areas.

Yes, but steam cleaning may need to be scheduled separately if the assigned cleaner does not specialize in it. Some teams handle both, so let us know in advance.

You can cancel online or by phone at any time. To avoid fees, cancel at least one business day before your scheduled service. Late cancellations may incur a fee unless we can reschedule the cleaner.

If any damage occurs, notify us within 48 hours with photos. If the cleaner is at fault, we will attempt repairs or replace the item if necessary. Claims must be submitted within 30 days.

Yes, all cleaners must pass a police background check, a working with children check (for eligible services), and a thorough interview and training process before joining our team.

Yes, we offer services on both Saturdays and Sundays. However, office support is limited on weekends, and phone lines may be unavailable, though SMS support remains open.

Yes, we specialize in interior and exterior cleaning,all other services you need can be added as an extra service or discuss with the office.

We provide flat rates for whole-house cleaning and hourly rates for customized services. For current pricing, please visit our pricing page.

A credit or debit card is required to secure your booking, but you will not be charged until after the service is completed and after three attempts to confirm your satisfaction.

It depends on the service type. NDIS/TAC clients and business cleanings are considered essential, while standard domestic cleaning is not. Move-out and end-of-lease cleanings are generally considered essential.

Yes, our billing department can provide invoices for businesses. However, standard payments are processed via credit or debit card. We are registered for TAC claims and NDIS clients where direct billing is applicable.

Feel free to contact us via phone, and we’ll be happy to assist you!