What We Don’t Cover
At Maid Squad, we provide a wide range of professional cleaning services tailored to meet your specific needs. Whether you require a routine home clean, a deep spring cleaning, or specialized services like end-of-lease cleaning or commercial maintenance, we ensure a spotless and hygienic environment every time. Our highly trained and reliable cleaners use top-quality products and techniques to deliver outstanding results.
Below is a detailed overview of the cleaning services we offer and what each service includes.
Service Exclusions
1. Moving Heavy or Large Furniture
We define light furniture as objects weighing approximately 5-10 kg, such as chairs, lamps, and small decorative pieces.
Heavy furniture, including sofas, dining tables, beds, bookshelves, and any other large objects that require two people to move, cannot be moved by our cleaners. This is to prevent injury and damage to both our staff and your floors.
2. High & Non-Reachable Surfaces
We define reachable surfaces as those that can be cleaned without requiring special tools or excessive effort.
Our cleaners can use a small 2-3 step ladder (if requested in advance), but they cannot clean:
High windows
Ceilings
Ceiling fans or light fixtures (other than dusting with an extendable pole, unless they are added in extra)
3. Grout Cleaning (Floors & Walls)
We can clean grout inside showers, but not on floors or walls outside of shower areas.(not included in general cleaning services)
Deep grout cleaning requires specialized heavy-duty equipment, This service can be done in additional cleaning service or add as an extra.
4. Ceiling Cleaning
Our team does not wash or wipe down ceilings, as this poses safety and liability risks.
We can dust high areas using extendable poles, but no wet cleaning of ceilings will be performed.
5. Light Fixtures & Ceiling Fans
We do not wipe down ceiling-mounted lights or fans due to height limitations.
Our teams can use extendable dusting tools to remove dust but cannot physically clean fixtures.
6. Oven Interior Between Glass Panels
We provide comprehensive oven cleaning, but we do not disassemble ovens to clean between glass panels.
If this service is required, we recommend contacting a professional oven technician.
7. Balcony Cleaning (Glass & Railings)
Our team can clean balcony areas, doors, and glass balustrades upon request.
However, we cannot clean:
The outside of glass railings (for safety reasons)
High surfaces that require a step-ladder on the balcony(Can be done upon extra)
8. Rubbish Removal
We can empty household bins and replace bin liners as part of our service.
However, we do not remove rubbish or waste from the premises.(Added upon request)
We can assist in taking bins to the street only for hourly service clients.
9. Human & Animal Waste Removal
Our team specializes in bathroom and toilet cleaning, but we do not handle human or pet waste outside these areas.
We do not clean cat litter boxes or other pet-related waste areas.
10. Stained Silicone & Mould Removal
Silicone stains and mould penetration cannot be removed through standard cleaning methods.
The best solution is replacing affected silicone rather than attempting cleaning.
While bleaching can provide a temporary fix, mould will often return over time.
11. Adhesive, Paint & Sticker Removal
We do not remove adhesives (e.g., stickers, Blu Tack, Command hooks) from walls, as this may cause paint damage.
We do not remove paint stains from floors, walls, or windows.
12. Ladder Usage
Our team can use a small 2-3 step ladder only if requested in advance.
We do not use full-sized ladders for liability and safety reasons.
Some of our teams travel via public transport, meaning they may not carry a step-ladder.
13. Ironing, Laundry & Oven Cleaning (Special Requests)
We offer ironing, laundry, and oven cleaning, but not all of our cleaners are trained in these tasks.
To ensure we assign the right team, please book these services as “Extras” rather than including them in an hourly clean.
14. Pool Cleaning
We do not offer pool cleaning services.
We recommend hiring a licensed pool cleaning specialist for pool maintenance.
15. Pest Control Services
We do not provide pest control services.
If you have a pest issue, we recommend hiring a professional exterminator before booking a cleaning service.
Final Notes
Our goal is to ensure that our clients receive high-quality, professional, and efficient cleaning services while prioritizing safety and realistic expectations.
If you have any questions about our exclusions or need a customized service, please contact our office team via our Contact Us page.
We appreciate your understanding and look forward to serving you! ✨